Expédition & retours

At Styluneux, we are committed to providing you with a seamless shopping experience that matches the effortless elegance of our collections. Below you’ll find all the details about our shipping and returns processes designed to make your fashion journey as smooth as possible.

Shipping Information

We offer worldwide shipping (excluding some remote areas in Asia) with two convenient options:

Order Processing: All orders are processed within 1-2 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Returns & Exchanges

We want you to be completely satisfied with your Styluneux purchase. If an item doesn’t meet your expectations, you may return or exchange it within 15 days of receiving your order.

Return Process

1. Initiate Your Request
   Email us at [email protected] with the following information:
   • Subject: Return/Exchange Request – Order #[order number]
   • List of items you wish to return/exchange (name, size, color, quantity)
   • Reason for return/exchange
   • Confirmation that items are in original condition with tags and packaging
   • Your full name and email address associated with your account
2. Approval & Instructions
   Within 48 hours, you’ll receive:
   • Approval of your request
   • Return Merchandise Authorization (RMA) number
   • Shipping instructions
   • Prepaid return label (for returns within metropolitan France)
3. Ship Your Return
   Carefully package your items with all original accessories and include the provided return form. For international returns, you’ll need to cover initial shipping costs.
4. Processing
   Once received, we’ll inspect your return within 3-5 business days and notify you via email when processing is complete.

Refunds

Refunds will be processed within 5 business days after return approval:

• Credit/Debit Cards: Credit will appear on your account within 5-10 business days (depending on your bank)
• PayPal: Refund will be credited immediately to your PayPal account

Note: Original shipping fees are non-refundable unless the return is due to our error or defective items.

Exchanges

For exchanges:

• Clearly indicate the item you wish to exchange for (size, color, etc.)
• If the new item has a different price, we’ll adjust the amount (refund or additional payment required)
• We’ll ship your new item as soon as we receive and inspect your return

International Returns

For returns outside France:

• You are responsible for return shipping costs
• We recommend using a tracked and insured service
• Mark customs forms as « RETOUR DE MARCHANDISE – SANS VALEUR COMMERCIALE »

Customer Support

For any questions about our shipping or returns policy, or to check the status of your return, please contact our elegant customer service team at [email protected].

Thank you for choosing Styluneux for your sophisticated fashion needs. We strive to make every aspect of your experience as fluid as our favorite combinaisons fluides.

Styluneux Team
28 Rue du Repos, Lille, FR 73727